This position is remote to Indianapolis, IN and requires extensive travel.
OVERVIEW:
The Vice President of Operations (VPO) serves as the liaison between the client hospital and the regional leadership. The VPO, under the direction of the Executive Vice President (EVP), Senior Vice President (SVP), or other Executive Leader is responsible for operational performance of the contracts in his/her assigned region. The VPO's specific focus is to ensure client and organization expectations are met. The VPO works in a paired leadership model with the Regional Medical Director (RMD.) The VPO is the primary contact with the client's administrative leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides management and support for assigned contracts
Adheres to Clients for Life (CFL) philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database
Establishes and maintains positive relationships with client Web-of-Influence (WOI) members in accordance with CFL standards
Works to achieve client and organizational operating metric goals
Knowledgeable about the requirements for each assigned facility and ensures contract compliance
Serves as liaison between client and the organization regarding contractual questions or issues
Facilitates assessment of client needs to offer/coordinate appropriate value-added services and innovation to client hospitals
Collaborates and supports integration efforts within all service lines and may serve as primary point of contact as assigned
Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to: recruiting, scheduling, credentialing, payroll, risk management, documentation education, chart flow, provider enrollment, PSO, compliance, and scribes
Contributes to development of annual budgets and is responsible for ongoing management of contracts to meet budget
Participates in regional Monthly Operating Reviews (MOR) as directed by senior management
Participates in Business Development activities such as Request for Proposals (RFP) responses, presentations, and the negotiation of terms for renewals
Leads the coordination of new client start-ups in accordance to the startup standardized process
Actively involved in leader and provider recruiting process
Supports and assists the RMD in onboarding of FMDs. Ensures that there is an onboarding process and tools in place to orient new providers. May participate in onboarding as needed.
Supports and assists the RMD in coaching FMDs and providers.
Participates in provider department meetings with the RMD and FMD and assists with agenda preparation and distribution of informational materials, as needed
Provides input to Group Presidents and EVPs in prioritizing contracts for Performance Improvement Consultants (PIC) resources and deployment. Participates in assigned PIC projects and accepts handoffs for ongoing follow-up.
Provides oversight of direct reports as applicable
Performs other duties as assigned
QUALIFICATIONS / EXPERIENCE:
Bachelor's Degree in Nursing, Business Administration, Health Care Administration or related field required
Master's Degree preferred
Three (3) to five (5) years' experience in provider or clinical management with proven competency in metric driven operations including process improvement preferred
Excellent verbal and written communication skills
Excellent negotiating and presentation skills
Excellent judgment and decision-making skills
Excellent problem-solving skills
Must be self-directed and possess critical thinking skills
Technical proficiency to include Microsoft Office Products, Video Conferencing, Database Management, etc.
Strong accounting/financial management skills
Ability to work in a team environment
TO APPLY - Please forward resume to Paul Martin at pmartin@pailingroup.com
pailingroup.com
