The Director – Ops Integrator will engage in these major digital transformation initiatives, will represent Operations in the future state journey design, will partner with our Operational platform owners to operationalize the “new way” and will enable our business partners to realize significant process improvements.
· Represent all of Operations in the digital accelerator programs: identifying dependencies, opportunities, challenges, and resource needs
· Facilitate identification of all current state processes, pain points and associated data analysis to inform the design of a future state solution
· Collaboratively challenge and facilitate journey owners, process owners, oversight, legal, compliance, and other stakeholders to innovate “future state” solutions
· Synthesize progress and messages into concise and meaningful communications for Operations leadership that drive engagement and change
· Serve as an expert in process transformation/optimization/improvement methods and tools.
· Ensure that “future state” designs are realized and goals are met, by partnering with technology and data analytics teams
· Engage with Field Adoption teams to develop and deliver comprehensive change management plans that arm Reps with the information and tools they need to be successful
· Partner with the business in creating fact-based business cases that support process re-engineering efforts through a defined and measurable a value-driven roadmap.
· Proactively work with broader team to highlight opportunities for process or technology improvements and to prioritize the best opportunities for re-design and automation
Requirements
12+ years work experience in large transformation initiatives focused on process design and automation is required, preferably with a consulting firm or within the financial services industry.
· Strong influencing, coaching and mentoring skills; demonstrated success in building credibility with peers and key stakeholders (typically at a VP and SVP level) to drive action and change.
· Desire to enable change, excel in a flexible and fast moving environment, and ability to build strong relationships across the organization
· Expertise in, and proven application success with, Agile, Lean or other process optimization/innovation frameworks
· Superior analytical capabilities and the ability to manage a portfolio of projects/work streams.
· Superior communication skills, both written and verbal, as well as the ability to develop concise and effective communications tailored to specific audiences
· Strong and demonstrated team leadership (including experience in stand-up facilitation) to drive multi-discipline, multi-level teams to deliver exceptional results
· Demonstrated experience in leading major components of an organizational transformation initiative, including strategy, structure, methods, resources/skills, etc.
· Prior experience in financial services including experience with financial markets, products and back-office operations preferred
TO APPLY
Please forward resume to Amanda Sonus at asonus@pailingroup.om
