Franklin, TN office
Will be responsible for supervising a staff of Early Stage Collections Specialists in the day-to-day operations of Early Stage (less than 59 days) Mortgage Loan Collections. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations.
Duties; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Oversees the daily operation of Early Stage Collections; provides guidance and direction in daily work flow and volume. Communicates and publicizes to the group the daily work goals, changes, and any fluctuations to staff. Assists Early Stage Collections Specialists with escalation calls, addresses complaints, and resolves problems. Reviews and revises daily productivity reports. Performs monthly loan file audits to validate Early Stage Collections Specialist work effort and effectiveness. Reviews and refers loan files for alternative payment options, including modifications, short sales, Deed in Lieu of Foreclosure, refinancing, and foreclosure. Reviews and trains Early Stage Collections Specialists in any new changes to processes and/or procedures as needed. Reviews monthly quality control audits for staff members.
Reviews daily and monthly Call Monitoring reports and works with staff to correct any outstanding issues. Develops call strategies to assist in collection effectiveness on assigned investor loan pools, as well as overall company delinquency. Audits and recovers reversals of borrower payments to ensure reduction in company payout. Conducts side-by-side training sessions as needed. Attends management meetings in absence of Manager. Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities.
Requirements: High school diploma or equivalent required; some college courses in management/leadership training; writing and communication or specialized courses in mortgage banking industry preferred. Five-plus (5) years of related experience required, preferably in a collections/call center environment.
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Educational Reimbursement.
TO APPLY - Please forward resume to Mark Custer at mcuster@pailingroup.com
pailingroup.com
