McLean, VA
Overview
This position is a key member of the Operational Executive Team while supporting the organizational mission, vision, values, and customer service philosophy. This position provides strategic and tactical leadership, counsel, and direction to the market operation teams to ensure safe, efficient, and compliant patient care. This person works closely with clinical, finance, human resources, and technology to deliver high quality patient care and exceed expectations with our partners. The Group President of Operations acts as the strategic thought partner, advisor, and leader to all Operations staff. This role will perform high-level administrative, technical, professional work planning, directing, managing, and overseeing the day-to-day operational activities. Top candidates will have excellent organizational and interpersonal skills, along with written and oral communication skills, with the ability to distill and convey information and visions in a compelling manner. Must be experienced in hiring and developing key talent, as well as building and retaining strong teams. The Group President of Operations must be able to analyze situations and apply critical thinking in order to resolve problems and decide on courses of action.
Responsibilities
Develop and execute strategic operating plans and goals for market operations teams
Drive and own key vendor relationships, including contracting, performance management to meet SLAs, cost management, and program delivery
Facilitate team meetings to monitor milestones, recent accomplishments, and next steps
Foster a culture of coaching, development, and employee engagement that enhances the employee experience while delivering on our operational objectives
Hire, on-board, train, develop, engage, and manage a high-performance team that delivers efficient, effective, and compassionate service to our patients and clients
Participate in all applicable Business development efforts
Facilitate client meetings (e.g. JOCs) and internal operational reviews (e.g. Monthly Operating Reviews). Track metrics and success criteria including ROI for all activities.
Analyze current operational trends and develop action plans where course correction is indicated
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
Lead the creation and implementation of employee development processes and planning including mentoring, coaching, and modeling appropriate leadership behaviors
Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes.
Leads and participates in the development and implementation of proactive programs, operational improvements, communications, and other general management responsibilities.
Maintain awareness and knowledge of competition
Build and maintain a team of knowledgeable, skilled employees (including management) who function in compliance with all regulatory requirements and the mission and values
Provide leadership to direct reports and strategic leadership for the entire team
Help direct reports overcome any organizational obstacles encountered
Know, understand, implement, follow, and communicate to employees and employment policies and procedures
Identify and implement methods that enable all employees to excel in their assigned roles in a team environment
Facilitate employee development (Performance Reviews, coaching, mentoring, internal and external training); collaborate with direct reports to create professional development goals
Review, analyze, and implement staffing plans in concert with HR and Financial leaders that promote the most effective use of employees and company resources
Oversee and manage all operational employment activities effectively and professionally including hiring, promoting, job performance, evaluations, compensation, and employee relations
Know, understand, follow, and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations and clinical and safety standards
Qualifications
Bachelor’s degree required
Demonstrated success leading and developing a geographically dispersed team through other leaders
Experience in a start-up and growth company
Solid grasp of data analysis and performance metrics
Be able to diagnose problems quickly and have foresight into potential issues
Excellent leadership and self-direction skills, good judgment in handling difficult situations, and good organizational, time management, and conflict resolution skills
Ability to and experience leading diverse work teams, developing an organizational strategy for program excellence, and engaging partners
Minimum of 3-5 years of Population Health and/or healthcare operational experience required at the Senior Director or VP level
Healthcare provider operating experience strongly preferred; dialysis or similar provider services experience preferred
Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
Demonstrated experience in planning and managing at strategic and operational levels
Proficient computer skills including MS Excel, Word, Outlook, and PowerPoint required
Candidates may be based anywhere in the US; however, this position will be responsible for the Western Half of the US. The ideal location will be either Texas, Louisiana, Ohio, or Illinois.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
