Job Summary

The Director Health System Quality Operations-Analytics will provide leadership and expertise in the development and administration of a health system-wide quality and operational analytics. Works under minimal supervision to provide data and information for leadership to use to make informed decisions regarding performance related to organizational goals and objectives. Reports to the Associate Vice President of Quality Operations.

Experience and Education

MINIMUM EDUCATION AND EXPERIENCE

Bachelor’s degree in industrial engineering, systems engineering, computer science or related technical discipline
Ten years of performance analytics experience in Healthcare
At least 5 years experience managing analytics team

-OR-

Master’s degree in industrial engineering, systems engineering, computer science or related technical discipline
Seven years of performance analytics experience in Healthcare
At least 3 years’ experience managing analytics team

PREFERRED EDUCATION AND EXPERIENCE

Master’s degree in industrial engineering, systems engineering, computer science or related technical discipline
Ten+ years of performance analytics experience in Healthcare
At least 5 years experience managing analytics team

Job Duties

ESSENTIAL FUNCTIONS

Leads the Health System Quality Operations analytics staff through developing vision, priorities and policies for the quality and operational analytics environment while providing instruction, staff training, advising, mentoring, providing constructive guidance of job responsibilities, addressing performance issues and driving staff to reach their full potential
Leads and manages efforts throughout the Organization to enhance the strategic use of data and the understanding of analytic tools from the end user’s perspective
Engages and collaborates with Organizational senior leadership to create and maintain balanced dashboards that convey status and direction of key metrics for the Medical Center, University and clinics, and all service lines, clinical units, programs and ambulatory care sites turning data into information/knowledge
Continuously dedicated to the organization’s mission and understanding the Voice of the Customer when developing analytics solutions that will best help the customer meet organizational objectives based on their current level of knowledge and scope of work
Designs and continuously improves processes to identify, collect, manage and submit data as required by regulatory and accrediting agencies
Establish solid working relationships with IR, financial, nursing and operational leadership to help create and utilize a system-wide data warehouse
Actively represents the Organization in the data management and reporting group for the Health System which will present data and reporting needs and concerns to senior leadership
Analyzes current and emerging trends in quality to provide strategic approaches to improve the Health System’s performance
Surveys internal practice and comparative industry benchmarks to analyze trends and indicators in related areas of work
Provides leadership in the development of training materials for users that maximize their ability to use the system capabilities
Guides the development of performance measures, target methodologies and thresholds, and ensures accuracy of measure results
Safeguards the integrity and security of institutional data

PERSONAL ATTRIBUTES

The candidate for this position will be a mission-driven and highly-experienced healthcare analytics professional. S/he will bring significant experience and knowledge to the position, having already demonstrated success operating in a similar role. Academic healthcare experience would be optimal
The Director of Quality Operations - Analytics will be an effective leader and key contributor whose skill set and experience is aligned with working in a highly matrixed and sometimes ambiguous environment. Most important is the desire to become part of an organization and department poised for major change and whose vision is to be a world class leader in the delivery of high quality patient care
The desire and commitment to become part of a high-performing, collaborative team whose shared mission is the provision of world-class healthcare. S/he will be a skilled communicator who is adept at overcoming perceived barriers to achieve defined goals and objectives. The ability to support and partner with senior management, physician leadership, and other clinical leaders is critical to the role
A comprehensive understanding of the changing landscape as it relates to reimbursement strategies, especially those linking analytics and reporting on quality and operational metrics to increased revenue streams.
The ability to deliver meaningful, valid, timely, reliable, readily accessible, understandable and actionable data that can drive organizational transformation
Being a resource as both an educator and mentor to a diverse audience and being adept at translating data, so that it “comes to life” for employees, especially those working on the front lines
A high level of emotional intelligence. Being highly skilled at building relationships and gaining “buy in” through engagement, listening, and possessing a transparent communication style
The ability to foster an atmosphere of respect, trust, and aligned commitment to organizational goals consistent with the mission.
Possess the ability and desire to view challenges and potential solutions from the organizational perspective before looking at what is best for the team or individual
Working collaboratively with peers and others and all of its affiliated organizations
Being a skilled facilitator who understands the nuances of serving many masters in a complex and matrixed environment

Knowledge, Skills, & Abilities

Critical thinking skills

Systems approach to problem-solving
Self-starter and innovative problem solver
Effective communication and interpersonal skills
Sound process improvement facilitation skills
Healthcare domain experience a plus
Microsoft Project experience is a plus
Tableau experience
Power BI experience
Six Sigma Black Belt or Green Belt a plus with JMP or Minitab experience
Proficiency with SQL/report development

Working Conditions

Work is performed primarily in general office environment.

Committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Job: Professional & Executive

TO APPLY

Please forward resume/CV to Debra Hartmann at dhartmann@pailinroup.com

www.pailingroup.com