Remote Full-time
Santa Clara, CA Remote
Job Description
The Senior Director, Integrated Product Lead is a critical role responsible for developing and maintaining an integrated roadmap across all People Products (e.g., talent acquisition, talent development, performance, and rewards, mobile, GenAI). The perfect candidate is bold, curious, results-oriented, highly adept at building bridges. The perfect candidate also puts the People of ServiceNow, which include 22,000-plus employees, contingent workers, managers, leaders, partners, and customers, at the center of everything we do. A highly matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.
Responsibilities include:
Partner effectively with the Global People Centers of Excellence (COEs) and Digital Technology (DT) teams to drive alignment and prioritization across HR products.
Serve as the champion of the business, translating business strategy into business case, value definition and initial requirements for new products and enhancements.
Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering, and UX teams.
Partner closely with the mobile technology team to ensure timely delivery of HR capabilities.
Partner with all teams on incorporating AI and Generative AI uses cases into their respective roadmaps, ensuring the best path to market and timely delivery of new capabilities.
Engage in product development activities, including but not limited to agile ceremonies, requirements refinement, tradeoff decisions, and development of test plans and success criteria.
Support COE on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for HR case management).
Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.
Provide thought leadership on how to enhance product maturity across Global People and support internal training and change management activities.
To be successful in this role, you are:
An experienced product management professional adept at working cross-functionally to integrate product roadmaps, manage dependencies and lead multiple four-in-the-box (4ITB) teams to deliver connected, end-to-end experiences.
A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage.
A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve, and then working relentlessly to solve it holistically.
Collaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs and influence/inspire alignment.
Innovative – always exploring the art of the possible and dreaming big.
Qualifications
15+ years of product management experience in software or adjacent industry.
Knowledge of HR Service Delivery products and the ServiceNow platform.
Proven ability to effectively lead, inspire, influence and collaborate effectively with subject-matter experts across a variety of functions (e.g., business, technology, communications, data science, ops).
Ability to balance strategic thinking with speed to value.
Strong business acumen, analytical skills and problem-solving expertise.
Experience in a fast moving, high-growth software design and development environment with ability to react quickly to opportunities and unexpected challenges.
Strong oral and written communication skills, with ability to communicate complex subject to leadership, peers and other levels in the company.
Extremely well organized and able to manage work requirements to meet deadlines.
TO APPLY - Please forward resume to Roxxanne Miller at rmiller@pailingroup.com
pailingroup.com
